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Best by Passenger Type

Ground travel is accessible to passengers from all walks of life. However, certain kinds of travelers do hit the road or rails more often than most. To gain their perspective, we looked at the average ratings from passengers who identified their journeys as a daily commute, a regular business trip, or as the occasional adventure of a college student. These savvy travelers have spoken and here are their faves…

Commuters' Favorite

Commuters are difficult to impress, since they make the same trip back and forth, over and over. Consistency is the key to their heart. BestBus earned the most love from commuters, with exceptionally high ratings on the carrier’s main routes, including from NYC to DC.

“BestBus is my preferred bus company traveling between Washington, D.C. and NYC.”

“Convenient, fast, and stress free.”

“I can always rely on the bus to get me to and from my destination safely and timely.”

4. Barons Bus & Concord Coach Lines

Tied for #4

“It's a great value and very safe.”

“Affordable and very friendly, on-time service!”

5. Go Buses & VIA Rail

Tied for #5

“Great commute services, on time arrival and comfortable ride.”

“No stress dealing with traffic, the train was right on time.”

Business Travelers' Favorite

1. Amtrak & Barons Bus

Tied for #1

It’s no surprise that the winner of the Best Wi-Fi award is also beloved by business travelers. Based on trips which passengers identified as business-related, Amtrak tied for the highest average rating. Even those who did not upgrade to Amtrak’s Business Class still appreciated the reliable Wi-Fi, spacious seats, and punctuality of Amtrak’s trains.

“The train was nice and quiet, good for working.”

Barons Bus is a Midwest bus company whose modern fleet of buses with free Wi-Fi and power outlets undoubtedly contributed to the high ratings from business travelers. Barons Bus’ stellar service to cities like Chicago, Detroit, and Indianapolis makes it a favorite among business travelers, in the top spot alongside Amtrak.

“Driver was very helpful and we got there right on time.”

“This was a lifesaver when all the trains were canceled.”

“​​Jefferson bus line is very convenient for me and makes my job easier.”

“I appreciated the speed of the drive and the professionalism of the driver.”

“Atmosphere is quiet and the drivers are polite and professional.”

Students' Favorite

Whether traveling home from campus, or on weekend outings with friends, students found that BestBus was indeed the best bus for their needs. BestBus operates most of its routes from D.C. or New York City, and because it provides top-notch service at an affordable price, it ranked the highest among student passengers.

“The value is unbeatable.”

2. Amtrak & Go Buses

Tied for #2

“The trains are affordable and fun!”

“It was very easy with no problems.”

“Cheap, timely, and reliable. Lights were available overhead for reading.”

“Awesome experience, will definitely book again.”

“The ride was super comfortable, I couldn't help but doze off the entire time.”

Check out the other categories:

Best of the Best

The top ground travel providers in the United States & Canada.

Best by Feature

Carriers that offer the industry's best value, safety, WiFi, and more.

Best by Region

The top bus & train carriers in each region of the United States.

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