5.0
Pros: Excellent bus and very informative driver throughout the trip. Cons: Try updating the journey time after considering rest stop and traffic conditions.
3.0
Pros: Spent time with my friend and family. Cons: The driver should not put their bags on the first row for both sides when the bus is packed. I don’t like that idea when the pandemic is over. Please save the seats for customers, not their bags. Because the bus was packed, I had to sit right in front of toilette which was very uncomfortable and bad smell. People didn’t close the toilette door strong enough so it kept opening after their using. 4h ride was horrible for me. Tips: Don’t sit in front of the toilette. You would come up and talk to a drive to move their bag on the first row and sit there. Don’t hesitate to ask that. If not, your trip will be horrible!
5.0
Quick, Easy, convenient and they gave out waters!
5.0
Pros: Staff was communication very clezr and professional. Cons: Wifi needs to be installed...hard for lady travelers.
5.0
Pros: Bus was air-conditioned with WiFi and a toilet. Also USB chargers available for mobile phones. Very punctual and helpful staff. Nice to have 10 minute break half way between Washington and New York. Great value for money compared to trains. Also, given bottle of water on embarking ! Cons: Nothing ! Great service. Tips: Highly recommend bus trip.
4.0
There was an issue where the driver had gone over the amount of hours he was allowed to drive and we had to pull off the road and wait for another driver to come take over. The wifi was also not working very well.
5.0
Pros: The fact the driver made a brief resting stop. Cons: The seat spacing could be adjusted if possible for a bit better comfort.
5.0
Pros: The bus left on time, but due to an accident we were blocked for 2 hours the driver was excellent was very calm dealing with this. Cons: Can't think of anything. Tips: You can use this company.
5.0
Pros: I had a miscommunication issue with my trip from Virginia to NYC. I called customer service multiple times because I couldn’t see the bus even though I was more than 30 minutes earlier. Regina verified that I was at the right location, right time.. however, I couldn’t locate the bus! She stayed in the line the whole time and followed up with me. Then I thought i finally was on the right bus but it wasn’t . I missed the bus because I never located it seems i was at the right location, but in a different area. Regina helped me the whole time and was able to accommodate me in a different bus the same day. She was awesome and she was very kind the whole time!!!! Cons: My whole experience was great. However, it would be helpful to always send the location on where to stand and even how the bus looks like.
Pros: Good. Cons: Bad smell inside. Tips: Better service than other.
5.0
Pros: Left right on time and even with summer beach travel, we arrived a bit early. The trip flew by and when I emerged from the book I was reading, we were going into the tunnel. This is definately the way to go! Cons: Nothing. Tips: Get there a bit early if you have a preference as to where you sit as seats go quickly.
5.0
Pros: I really enioyed the bus ride and love the service! Cons: N/A. Tips: N/A.
5.0
Pros: It was on time. Cons: The wifi could be improved. The staff can be nicer and more respectful when communicating with passengers. Tips: I would recommend to book the tickets in advance.
4.0
Pros: very nice and helpful staff, seats a little tight but manageable. Cons: replace seats. Tips: none.
