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About Amtrak City of New Orleans

The City of New Orleans is a passenger train service operated by Amtrak that connects Chicago with New Orleans, by way of Memphis. As the average one-way start-to-end journey takes about 19 hours and 30 minutes, there is only one trip per day in either direction. Along the way, the train stops at 20 cities, including Champaign, IL, Fulton, KY, and Jackson, MS. In New Orleans, you can transfer to Amtrak’s Sunset Limited service that travels west to Los Angeles. Depending on your departure city and final destination, in addition to how far in advance you book your ticket, ticket prices for the City of New Orleans train can vary from $2.50 to $520.00.

To take advantage of the scenic views that surround the train as it cuts through some of America’s most breathtaking natural landscapes, the City of New Orleans train comes equipped with a Sightseer Lounge that features panoramic windows, allowing passengers to take in the beauty of the passing scenery.

The City of New Orleans train first started running back in 1947. It was part of the Illinois Central Railroad until 1971 when Amtrak took over. This is the only Amtrak route that serves the state of Kentucky.

Contact Amtrak City of New Orleans

Phone number: US: 1 (800) 872-7245
 #1 Best Ground Travel Provider in the Southeast
 #1 Best Ground Travel Provider in the Southeast

Amtrak City of New Orleans Amenities

Air conditioningAir conditioning
RestroomRestroom
Extra legroomExtra legroom
Loyalty rewardsLoyalty rewards
Power outletPower outlet
SnacksSnacks

Quickview

Amtrak City of New Orleans train coverage

Daily Trips47
stations20
cities20
countries1

What travelers are saying about Amtrak City of New Orleans

Here’s what Wanderu users who have booked trips with Amtrak City of New Orleans had to say about their travel experience.

Traveling During COVID-19

“They took COVID safety precautions seriously.”
based on 47 reviews

Onboard Experience

“The WiFi actually worked for the entire trip”
based on 34 reviews
“I’ll travel with them again just for the staff!”
based on 73 reviews
“Really cheap tickets and really good service.”
based on 82 reviews
“The train got there on time.”
based on 78 reviews
“Seats were really comfy and spacious”
based on 75 reviews
“The train was almost suspiciously clean”
based on 80 reviews

Amtrak City of New Orleans reviews from Wanderu customers

Overall review score for Amtrak City of New Orleans

(Based on 89 reviews)

4.5
Ratings (Out of 5)
Comfort

4.3

Timeliness

4.6

Staff

4.4

Value

4.1

Condition

4.5

Amtrak City of New Orleans passenger reviews

5.0

Jessica

August 2, 2022- Business

Memphis to Chicago

We arrived to Chicago early, it was a quiet and smooth ride, and the staff was so friendly and helpful!

We arrived to Chicago early, it was a quiet and smooth ride, and the staff was so friendly and helpful!

5.0

juan camilo

June 20, 2022- Visiting family

New Orleans to Jackson

Pros: Everything , it was really good, it was mi first time in an a train, and it was so great, I have nothing to complain, the Sit was really good, the lounge car was amazing, great place and the dinner car as well, everything was really good, I definitely would choos...

Pros: Everything , it was really good, it was mi first time in an a train, and it was so great, I have nothing to complain, the Sit was really good, the lounge car was amazing, great place and the dinner car as well, everything was really good, I definitely would choose them for my Next trip. Cons: Maybe the previous moments before boarding, I felt something confused because I didn't know how to get I'm the train, which one was the train that would take to my destinación, Maybe messages in some screen would be perfect for that situation. Tips: Enjoy it!!!

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4.0

Kevin

June 17, 2022- Business

Memphis to Chicago

Pros: It was a different experience than flying or riding a bus. Cons: Communicating the lateness of arriving to our location 4 hours but not really complaining outside of they should offer snacks when its that late. People that were smokers were unable to get a smoke ...

Pros: It was a different experience than flying or riding a bus. Cons: Communicating the lateness of arriving to our location 4 hours but not really complaining outside of they should offer snacks when its that late. People that were smokers were unable to get a smoke in. We were on for 14 hours for what was expected to be 11 hours. Wish food had been a more fresher varieties. Tips: Bring a small personal fan. Extra snacks.

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5.0

David

June 16, 2022- Vacation

Memphis to New Orleans

Pros: Freedom to move around. Tips: Take the train. It takes a little longer than flying or driving, but it was the most relaxing trip I have taken in a very long time.

Pros: Freedom to move around. Tips: Take the train. It takes a little longer than flying or driving, but it was the most relaxing trip I have taken in a very long time.

5.0

Holly

June 11, 2022- Business

Champaign to Chicago

Pros: Timely, electric outlets and wifi access were great. Tips: Arrive on time.

Pros: Timely, electric outlets and wifi access were great. Tips: Arrive on time.

Amtrak City of New Orleans Routes & Network

Amtrak City of New Orleans’s train network features 193 train routes that connect 20 cities serving 20 stations. On average, Amtrak City of New Orleans performs about 47 train trips every day. The top cities to which Amtrak City of New Orleans offers the highest number of daily train service include Chicago and Carbondale.

Top Cities Served by Amtrak City of New Orleans

CityRouteEarliest trainLatest train
Chicago55:22 am3:40 am
New Orleans25:25 am4:37 am
Champaign65:22 am4:10 am
Jackson26:26 am3:34 am
Memphis35:25 am4:37 am
Carbondale25:25 am4:37 am
Greenwood26:26 am3:34 am
Mattoon28:16 am3:34 am
Kankakee26:04 am3:40 am

Most popular Amtrak City of New Orleans routes

The train from Chicago to Carbondale is Amtrak City of New Orleans’s most popular route. Trips from Effingham to Chicago and Mattoon to Chicago are also highly popular.

Top Amtrak City of New Orleans routes

RouteDaily TripsDurationPrice
Chicago to Carbondale15h 16m$31
Effingham to Chicago14h 18m$22
Mattoon to Chicago13h 52m$18
Kankakee to Chicago12h 2m$8
Chicago to Jackson115h 7m$102
Memphis to Chicago110h 35m$89
Memphis to New Orleans19h 7m$51
New Orleans to Jackson13h 43m$23
Chicago to Champaign12h 24m$14

Amtrak City of New Orleans Cancellation Policy

All Amtrak City of New Orleans tickets can be cancelled for a full refund within the first 24 hours after purchase. If more than 24 hours have passed, the cancellation policy and change fee structure for Amtrak bookings depend on the type of fare you purchased:

Saver Fare tickets: A 25% fee applies for any changes. If you cancel the trip, you will receive an eVoucher worth 75% of the original ticket price.

Value Fare tickets: No change fees and fully refundable up to 15 or more days before departure. If cancelled less than 14 days before departure, a 25% cancellation fee applies.

Flexible, Business and Premium Fare tickets: No change fees and fully refundable if cancelled or changed before departure.

Tickets are non-refundable and non-exchangeable after the train has departed, so be sure to make your updates as soon as possible if your travel plans change.

If your Amtrak City of New Orleans ticket is eligible for change or cancellation, you can do that by calling Amtrak’s customer service phone number at 1 (800) 872-7245. To cancel or change your booking online, simply go to www.amtrak.com and click on the “Modify Trip” tab in the upper right corner.

Wanderu also offers an affordable trip protection option by Allianz Global Assistance that you can purchase when booking your tickets. In addition to 24-hour assistance during your trip and coverage for lost or damaged baggage, trip protection can help you get your money back in case you need to cancel or change your trip. You can file a claim to have any Amtrak change or cancellation fees reimbursed if you cannot travel due to covered reasons such as illness, extreme weather, or required work shifts.

Amtrak City of New Orleans Train Guide & FAQs

Do Amtrak City of New Orleans trains have WiFi?

No, unfortunately Amtrak City of New Orleans does not offer WiFi aboard its trains at this time. However, we find that a good book makes the time fly by and streaming services like Netflix allow you download TV shows and movies that you can then watch during your trip. Plan ahead and you will stay entertained during the entire train ride.

Are there power outlets or USB plugs on the train?

Yes, there are power outlets onboard Amtrak City of New Orleans trains. You can generally find one or two sockets per row of seats, so be a good traveller and check if your seat neighbor might want to charge up their devices as well. With the onboard power outlets, you can charge both a computer and USB devices with a USB power adapter that typically comes with most phones and tablets.

Since Amtrak City of New Orleans might sometimes use replacement train vehicles, not all trips are guaranteed to have power points. We recommend to bring a power bank to charge your phone for all trips over 2 hours, just in case.

What is Amtrak City of New Orleans's schedule?

On a typical day, Amtrak City of New Orleans has 47 scheduled train trips in total. However, the exact departure and arrival times vary depending on the day and route. The best way to find the exact schedule for your trip is to use the search tool on this page.

Can you pick up will call tickets at the station?

No, Amtrak City of New Orleans does not offer will call tickets. You should purchase your tickets online and make sure you have everything you need to board before you arrive at the station.

Do you need an ID to get on the train?

Yes, Amtrak City of New Orleans requires you to present an ID to an agent to be allowed to board the train. Make sure you have identification issued by a government agency that meets the carrier’s requirements. Alternative IDs, such as a college ID, won’t work.

What are Amtrak City of New Orleans’s COVID-19 policies?

Visit our COVID-19 Travel Guide to view the most up-to-date information about Amtrak City of New Orleans’s cleaning protocols and adjusted ticket change policies during the COVID-19 pandemic.

Are there bathrooms on Amtrak City of New Orleans trains?

Yes, there are bathrooms on Amtrak City of New Orleans trains. The bathrooms are pretty basic and include a toilet, toilet paper and hand sanitizer. Most bathrooms don’t have running water. As you will be using a bathroom on a moving vehicle, please use caution and hold on to a rail at all times.

Are meals or beverages available?


Amtrak City of New Orleans provides snacks to satisfy your hunger during your travels. Be sure to pack a credit card and some cash in case you get hungry.

Do you have to print your Amtrak City of New Orleans ticket?

Amtrak City of New Orleans does not require a printed ticket to board the train. Instead, an eTicket is sent to you by email when you make your reservation. You can use your smartphone to show this eTicket to the ticketing agent as you board.

Does Amtrak City of New Orleans offer any premium features like extra legroom or movies?

Amtrak City of New Orleans goes the extra distance to deliver premium features to its customers.

Do you find yourself squished in a regular seat or just love having extra room to sprawl out? Well you’re in luck as Amtrak City of New Orleans offers extra legroom seating. Since there is no standard of what extra legroom is, the extra space you get may vary between train lines, but getting extra is always good.

Cheap Amtrak City of New Orleans tickets recently found on Wanderu

With 47 Amtrak City of New Orleans trips per day, there are a lot of great deals to uncover for the bargain hunter and Amtrak City of New Orleans tickets start at just $2.50. Check out some of the latest and greatest deals snatched up by Wanderu users.

How do I get the best deal on Amtrak City of New Orleans tickets?

Wanderu is the best place to score cheap Amtrak City of New Orleans tickets. Wanderu offers the lowest available fares every day and charges no extra booking fees. Plus, you can compare Amtrak City of New Orleans prices with trips offered by other train companies to be sure you’re getting the best deal on your tickets!

Pro travelers know that booking your ticket well in advance is key to finding the lowest price. Ticket prices normally go up the closer you get to the travel date, so don’t miss out on a good deal when you see one. If you can be flexible with your travel date, you can also get cheap tickets by traveling on weekdays instead of weekends.

When you’re ready to book, type your departure city and destination city in the search bar above, select your travel date, and let Wanderu work its magic to show you all of the best bus and train ticket prices available for your trip. Pick the ticket that’s best for your budget, schedule, and preferences, and complete the booking right on Wanderu to secure your great deal.

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