September 7, 2023- BusinessChicago to Champaign
Pros: The train seats were very clean and comfortable. There was not a lot of noise on the train, which was nice because I had work to do on my computer. No wifi was present either, I would've appreciated some wifi on the train. Cons: The wifi available would be great. I had a lot of work to do since I'm a college student, and didn't want to get behind. It was difficult to do all of that with little to no wifi. Tips: Bring you own cable wifi because there's no internet on the train.
August 24, 2023- Visiting familyChicago to Kankakee
Pros: staff was friendly. Cons: Union Station boarding process and staff. Tips: Be prepared to climb stairs, have minimal air circulation and/or air conditioning.
August 21, 2023- Visiting familyChicago to Carbondale
Pros: Ease and destination. Cons: Open dining cart earlier.
August 3, 2023- Visiting familyCarbondale to Chicago
Pros: Quick and on time. Cons: All good. Tips: Great service and great deal.
July 10, 2023- Regular commuterChicago to Champaign
Pros: I had 3 suite cases when I arrived at the station in Champaign one of the staff asked if he could give a hand. That was good, I thanked him and told him I was able to handle my luggage. Cons: Communicate about the delay, as customer we would like to know how long it will take if there is a delay so that we are able to give correct information to the people on the other side for pickup. Tips: Watch you valuables, have your phone charged at all times and plan for any quick action if need be.
June 24, 2023- BusinessCarbondale to Chicago
Pros: The conductors were very nice and informative despite problems with the engine. We were stuck on the track without power in the middle of a cornfield. We were supposed to arrive in Chicago at 9:45 pm and we arrived at union station at 2:45 am by bus. Ps I did not like this about the trip. I liked the staff. The food service lady was a bit crabby. I guess I can’t blame her. Cons: See above. Tips: Expect the unexpected.
May 8, 2023- Solo travelChicago to Champaign
Pros: The trip is very well by train. I can assure you that it's a good way to experience the American lifestyle, and the fee is more advantageous compared with other transit ways. Cons: I don't think so. Tips: I think taking a train is a good way for people to leisurely and don't mind catching time.
May 8, 2023- Visiting familyChampaign to Chicago
Pros: Very comfortable and spacious. I wish the stairs to go to the second floor was a bit wider so I can take my carry on with me. I had a computer in it so I didn't want to leave it in the storage room. Cons: Have Clorox wipes available for people who want to wipe down the chair and tray. Internet was not good. It went in and out.
December 9, 2022- Visiting familyChicago to Champaign
Pros: Comfortable seating. Cons: wifi on board.
October 2, 2022- Visiting familyChicago to Carbondale
October 2, 2022- Solo travelChicago to Mattoon
Pros: Everything👍🥳. Cons: It was perfect!Si. Tips: Sit back and enjoy!
September 19, 2022- Visiting friendsChicago to Effingham
Pros: I loved the cleanliness, helpful staff, the food and drink options, and the quick trip. Cons: The bathrooms could use an update.
June 30, 2022- Visiting familyChampaign to Carbondale
Comfy seat, not crowded.
May 20, 2022- Visiting familyChicago to Kankakee
Pros: Seriously easy boarding and disembarking. Cons: The train was a bit old and worn. They are in need of upgrading their seats, but it wasn't a serious hindrance.
May 2, 2022- Visiting familyChicago to Mattoon