5.0
Pros: Great service! Staffs when boarding the train was very patient and helpful to my elderly Mom and my sister who’s disabled. The other passengers were also very friendly and helpful. Lots have changed since i took a train trip with Amtrak and good thing i arrived very early for my trip. It was the travelers who guided me exactly where to stand waiting to board the train. Cons: It would be helpful having signs directing trains going North or Southbound. I have observed lots of people were confused and asking what side to waited. Passengers also indicated that due to the construction the overhead stairs were not in use. Walking to go to the North side was not easy for a lot of elderly passengers. Tips: The Amtrak train transportation is very safe, comfortable to travel .