4.0
Pros: Amtrak staff very pleasant and helpful. Food, when available, is very good, though expensive. Cons: I love the new train cars - the overall design is better but the seats are somewhat less comfortable, especially for a long ride. It is difficult to take a nap, either because the seat won't recline (not enough room or doesn't work well) and there is little to no hope of being able to lie down if I'm alone in my row, even though I am not tall. I really miss a footrest and often they are not available, even on the older cars. Tips: Most fellow travelers were great. It would be helpful to have some posted suggestions (I know you can't enforce this) about not talking on the phone in your car. A necessary phone call can be made in the vestibule.