4.0
Pros: Traveling with Amtrak is generally consistent. I am pretty comfortable and most of the staff is friendly (occasional unpleasant ones too). Also, pretty great that I could change the time of return trip due to an unexpected change in plans. Cons: If the train is late, I wish there were an easy way to change connecting train. We had to wait for a later train as the next connecting train was Acela. Seems like we should have had an option to take that one as delayed train was out of our control.