4.0
Pros: I got lucky and got a seat to myself in the last row. This was nice because I didn't have to sit next to a stranger, but it wasn't great because I had to smell the bathroom. Cons: I think you should be able to pick your seat/ change your seat like in a plane. I get motion sick, so I would prefer to sit more toward the front and at a window. To my knowledge, you can't switch your seat, but I think you should be able to. Tips: No.
5.0
Pros: Very valuable on time service good drivers. Cons: So far so good, may be the location land mark, we need clearly only some place.
5.0
Pros: Excellent trip! Thank you for your service! Cons: All is good. Tips: Don’t be late for bus!
4.0
Marked confusion at the Philadelphia departure "place". No guidance. No indication of which bus was going where. No indication it was even a bus stop.
5.0
Pros: TODO. Cons: NADA. Tips: MAS ECONOMIA Y BUEN SERVICIO.
5.0
Pros: On time, straight forward. Cons: Communication from driver to passengers - nobody seemed to know if it was the right bus or not initially. Driver was very curt in replies to numerous people.
5.0
Pros: Very comfortable and easy to relax. Cons: Everything had me satisfied.
5.0
Pros: Seat belts, Punctuality, Smooth ride, Professionalism of bus driver who announced his stops loud and clear allowing customers to have a stress free ride. Cons: Organization: 10 minutes before scheduled bus departure the screen still displayed "see Agent" for gate information. Customer Service: Went to see Agent, she said "wait for announcement" . As a courtesy to customers who arrived early to line up and secure a good seat, Agent could do better than that. Cleanliness: This bus station did not look very clean. Waiting room appearance: the iron seats have to go. Food and snacks: Soda machines could be replaced with healthy snacks. Overall this place needs a Starbucks, a Philly gift shop, a Philly cheese counter, and attractive restrooms for customers and tourists.
5.0
Seat for shorter people is not comfortable for a proper head rest. Apart from that everything else was superb
5.0
Pros: Low cost and high reliability. Cons: Clarity of signage at boarding site in Philadelphia and smoother boarding in general.