5.0
Pros: The seats in coach class were very comfy, the train was not full and I had two seats to myself. The staff was very helpful and caring. The train was on time. Wifi on the train worked great all the way. The only downside to the whole trip was the cost of leaving my car in the parking garage in Springfield for 3 days, which ended up being more expensive than expected. But otherwise all fine! Cons: More affordable long-term parking fees at the station in Springfield. Tips: Don't forget to bring your headphones if you intend to listen to music, podcasts or movies on your phone, tablet or laptop on the train, so that you don't disturb other passengers. It is always appreciated ;-).
4.0
Pros: The scenery out of the large window from a lofty seat. Cons: The announcements should mention all the stations where the train stops not only the final destination.
5.0
Pros: The ride down to NYC from Springfield was nice and roomy. The ride back around rush hour was pretty busy. Cons: Turn off the cabin lights before 6am. Tips: Take a blanket if you get cold. Understand the rules in the quiet car. Be kind to the staff!
5.0
Pros: First ime ever with no surprises and comfortable. Cons: More wheelchair service in our 70s. Tips: Instead of a free for all boarding, call sections like airlines do.
5.0
Pros: Comfortable and on time. Cons: The cost.
4.0
Pros: Efficient and good price. Cons: Bathroom should be clean often, Tory and bad odor. Need satintizer available in the train. Tips: Bring wipes, sanitizer plus food.
5.0
Pros: A smooth trip except that I wish there is more competitive tickets prices so the more can use the service more often. Cons: Again tickets prices should be more affordable. Tips: Use the Amtrak and you won’t regret it.
4.0
Pros: It was on-time and convenient. Cons: Friendliness of staff. It was a completely full train, however, so I understand.
5.0
This is the first time to take Amtrak to me , so I was nervous I felt train was comfortable and safe. I actually upgraded the seat because I had no idea about Amtrak.
5.0
Pros: The staff was so nice! They made sure we were comfortable and asked us questions about ourselves. It was shocking. Cons: N/A. Tips: N/A.