2023 PASSENGERS' CHOICE AWARDS
Best of the Best
Any ground travel company can take you from A to B, but these bus and train carriers went above and beyond to set the standard for comfort, safety and reliability for their passengers. The winners and honorees featured in this category received the highest average ratings across the board out of all carriers.
Best Ground Travel Provider in the United States
#1 WINNER
Concord Coach Lines
Concord Coach Lines is a top-rated bus company with service across the Northeast United States. Over the course of 2022, the carrier racked up a slew of positive ratings across the board, and received the highest average rating of any ground travel provider, bus or train. Reviews tout the comfort and overall quality of its buses, as well as the professionalism and timeliness of its crew.
See more reviews“Great service and value for money!”
Carlo (Wanderu user)
#2 HONOREE
Amtrak
See more reviews“Cheap, pleasant staff, good food, comfortable seats and great customer service!”
Richard (Wanderu user)
#3 HONOREE - TIE
Martz Trailways
See more reviews“On time, friendly staff, clean train. So much cheaper and easier than flying.”
Kari (Wanderu user)
#3 HONOREE - TIE
Tripper Bus
See more reviews“On time and comfortable. Leave the driving to the bus people!”
Joyce (Wanderu user)
#4 HONOREE
BestBus Prime
See more reviews“Felt calm the entire trip and the staff answered any questions. Overall a good trip.”
Sarah (Wanderu user)
#5 HONOREE
Adirondack Trailways
See more reviews“No complaints, the driver was very professional and helpful.”
Emily (Wanderu user)
Best Train Line in the United States
#1 WINNER
Amtrak Maple Leaf
Amtrak is well-known for being the biggest and best train carrier in the U.S., but we wanted to see which lines in particular provide the best service. Of all of the train routes across the country and into Canada, the best train line in the U.S. is the Maple Leaf, connecting New York City and Toronto through the gorgeous scenery of rural New York.
See more reviews“I like it! Very comfortable, good price, and clean too.”
Kulsuma (Wanderu user)
#2 HONOREE
#3 HONOREE
Amtrak Keystone Service
See more reviews“Comfortable seats, spacious leg area, and the train was on time.”
Barbara (Wanderu user)
#4 HONOREE
#5 HONOREE - TIE
Amtrak Downeaster
See more reviews“So convenient from Brunswick! Will use the train again.”
Minda (Wanderu user)
#5 HONOREE - TIE
Amtrak Illini Service
See more reviews“It was perfect! Sit back and enjoy the ride.”
George (Wanderu user)
Best Ground Travel Provider in Canada
#1 WINNER
Tour Express
Out of all the ground travel carriers in Canada, Tour Express impressed passengers the most and easily ended up as the Best Ground Travel Provider in Canada. With its attention to detail, exceptional customer service and commitment to excellence, Tour Express has earned a reputation as a trusted and reliable bus operator across eastern Canada. Plus, its modern fleet boasts lower CO2 emissions and three different sizes of vehicles to meet demand.
See more reviews“Super convenient pickup and drop off locations, best travel times compared to other companies, and at a great price. Very satisfied customer!”
Ren (Wanderu user)
#2 HONOREE
The Canada Bus
See more reviews“Staff cared about the safety of passengers. I would recommend this trip to anyone willing to travel to Calgary by bus.”
Abena (Wanderu user)
#3 HONOREE
Maritime Bus
See more reviews“Clean bus, plenty of room, friendly driver, on time. Easy to book tickets, and great price.”
Marie (Wanderu user)
#4 HONOREE
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