2023 PASSENGERS' CHOICE AWARDS
Best of the Best
Any ground travel company can take you from A to B, but these bus and train carriers went above and beyond to set the standard for comfort, safety and reliability for their passengers. The winners and honorees featured in this category received the highest average ratings across the board out of all carriers.
Best Ground Travel Provider in the United States
#1 WINNER
Concord Coach Lines is a top-rated bus company with service across the Northeast United States. Over the course of 2022, the carrier racked up a slew of positive ratings across the board, and received the highest average rating of any ground travel provider, bus or train. Reviews tout the comfort and overall quality of its buses, as well as the professionalism and timeliness of its crew.
“Great service and value for money!”
Carlo (Wanderu user)
#2 HONOREE
“Cheap, pleasant staff, good food, comfortable seats and great customer service!”
Richard (Wanderu user)
#3 HONOREE - TIE
“On time, friendly staff, clean train. So much cheaper and easier than flying.”
Kari (Wanderu user)
#3 HONOREE - TIE
“On time and comfortable. Leave the driving to the bus people!”
Joyce (Wanderu user)
#4 HONOREE
“Felt calm the entire trip and the staff answered any questions. Overall a good trip.”
Sarah (Wanderu user)
#5 HONOREE
“No complaints, the driver was very professional and helpful.”
Emily (Wanderu user)
Best Train Line in the United States
#1 WINNER
Amtrak is well-known for being the biggest and best train carrier in the U.S., but we wanted to see which lines in particular provide the best service. Of all of the train routes across the country and into Canada, the best train line in the U.S. is the Maple Leaf, connecting New York City and Toronto through the gorgeous scenery of rural New York.
“I like it! Very comfortable, good price, and clean too.”
Kulsuma (Wanderu user)
#2 HONOREE
“Everything was even better than I expected.”
Markeith (Wanderu user)
#3 HONOREE
“Comfortable seats, spacious leg area, and the train was on time.”
Barbara (Wanderu user)
#4 HONOREE
#5 HONOREE - TIE
“So convenient from Brunswick! Will use the train again.”
Minda (Wanderu user)
#5 HONOREE - TIE
“It was perfect! Sit back and enjoy the ride.”
George (Wanderu user)
Best Ground Travel Provider in Canada
#1 WINNER
Out of all the ground travel carriers in Canada, Tour Express impressed passengers the most and easily ended up as the Best Ground Travel Provider in Canada. With its attention to detail, exceptional customer service and commitment to excellence, Tour Express has earned a reputation as a trusted and reliable bus operator across eastern Canada. Plus, its modern fleet boasts lower CO2 emissions and three different sizes of vehicles to meet demand.
“Super convenient pickup and drop off locations, best travel times compared to other companies, and at a great price. Very satisfied customer!”
Ren (Wanderu user)
#2 HONOREE
“Staff cared about the safety of passengers. I would recommend this trip to anyone willing to travel to Calgary by bus.”
Abena (Wanderu user)
#3 HONOREE
“Clean bus, plenty of room, friendly driver, on time. Easy to book tickets, and great price.”
Marie (Wanderu user)
#4 HONOREE
#5 HONOREE - TIED
“I really liked the seats, the lighting, and the crew!”
Antonina (Wanderu user)
#5 HONOREE - TIED
“Expert drivers, relaxing trip, internet service for video games.”
Catherine (Wanderu user)
PCAs Home
Learn about the awards and how winners are selected.
Best By Feature
Carriers that offer the industry's best value, safety, and more.
Best by Passenger Type
The favorite travel providers for different kinds of travelers.
Best by Region
The top bus & train carriers in each region of the U.S.
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