2023 PASSENGERS' CHOICE AWARDS
Best by Feature
All passengers are unique and so are their travel priorities. Some won’t budge on punctuality, while others care more about having WiFi during the trip or paying the lowest possible price. We’ve combed through passengers’ reviews on the top features to help you find the carriers that excel in whichever category matters the most to you.
Most Helpful Crew
#1 WINNER
Tour Express
Montreal-based Tour Express knows the importance of customer service. From helping out passengers headed to the airport to carefully navigating frosty roads, Tour Express staff truly go the extra mile to be welcoming and helpful.
See more reviews“Everything was on time and a professional and friendly driver.”
Kseniia (Wanderu user)
#2 HONOREE
#3 HONOREE
Badger Bus
See more reviews“I enjoyed how friendly and understanding my driver was.”
Sarah (Wanderu user)
#4 HONOREE
Quick Shuttle
See more reviews“Our driver was spectacular! Excellent driver and positive, outgoing personality.”
Sharon (Wanderu user)
#5 HONOREE
Most Comfortable Seats
#1 WINNER
C&J Bus Lines
Even the shortest trips can be unbearable with cramped seats and little legroom (we’re looking at you, airlines). Luckily, C&J Bus Lines takes the matter to heart by providing extra legroom and outlets at every seat. It’s never been so easy to sit back and relax.
See more reviews“The bus is pretty comfy, every person had plenty of space to move and be comfortable.”
Luisa (Wanderu user)
#2 HONOREE
Express Arrow
See more reviews“Excellent and comfortable. I totally recommend them.”
Juan (Wanderu user)
#3 HONOREE
BestBus Prime
See more reviews“Very luxurious, unexpectedly comfortable. Leather seats!!!”
Jack (Wanderu user)
#4 HONOREE
#5 HONOREE - TIE
Amtrak
See more reviews“It was perfect, so comfortable that I fell asleep for an hour. Just perfect.”
Jonathan (Wanderu user)
#5 HONOREE - TIE
Best Value Service
#1 WINNER
Badger Bus
We wanted to know what travelers thought about the overall value of the service they received, relative to the amount of money they spent. The top honors in this category went to none other than Badger Bus. This carrier’s reliable service across Wisconsin and Minnesota balances low prices with high quality for the best of both worlds.
See more reviews“The driver was funny, kind, and helpful. I’m very grateful for the trip saving me a lot of money.”
Stephanie (Wanderu user)
#2 HONOREE
Quick Shuttle
See more reviews“On time, courteous driver, great deal on price. No hassle!”
Laura (Wanderu user)
#3 HONOREE
#4 HONOREE
Jet Set Express
See more reviews“Good to save money in this period of inflation.”
Brandon (Wanderu user)
#5 HONOREE
Indian Trails
See more reviews“It is probably the best deal you can get for the money.”
Jeffrey (Wanderu user)
Best On-Time Performance
#1 WINNER
Boston Express
Every ground travel carrier strives to provide punctual service, and passengers’ ratings show which company was on-time the most often: Boston Express. Despite servicing busy travel hubs like Boston South Station and Boston’s Logan airport, Boston Express manages to stay punctual on over 200 trips per day.
See more reviews“Quick and efficient!”
Charles (Wanderu user)
#2 HONOREE
OneX Bus
See more reviews“Had no issues, was a good price, was comfortable and got there on time.”
Rahmatullah (Wanderu user)
#3 HONOREE
Badger Bus
See more reviews“The bus was on time from pickup to drop off locations. Best bus experience I’ve ever had.”
Chester (Wanderu user)
#5 HONOREE
Concord Coach Lines
See more reviews“Concord runs like a European train: efficient and on time.”
John (Wanderu user)
Best Quality Vehicles
#1 WINNER
Concord Coach Lines
Concord Coach Lines goes above and beyond to maintain its buses to the highest standard of cleanliness, impressing countless passengers along the way. It’s no surprise that the carrier’s commitment to quality has earned it the #1 ranking for Best Quality Vehicles.
See more reviews“Friendly driver, very comfortable bus. Don’t hesitate to take this bus line, I was very pleased.”
Ruth (Wanderu user)
#2 HONOREE
#3 HONOREE
Badger Bus
See more reviews“I liked how the seats were pretty good to have a bit of distance between the passengers and it was very peaceful as it was quiet.”
Yesica (Wanderu user)
#4 HONOREE
#5 HONOREE
Best WiFi
#1 WINNER
Red Arrow
WiFi is no longer a mere luxury, but a must-have amenity for any extended journey. Enter: Canada’s Red Arrow. With reliable and easily-accessible internet and free movie streaming, it’s no wonder Red Arrow has taken home the gold medal.
See more reviews“I was able to work on the WiFi and relax letting someone else drive.”
Joseph (Wanderu user)
#2 HONOREE
Concord Coach Lines
See more reviews“Good WiFi and comfortable, not too crowded, fair price.”
Michelle (Wanderu user)
#3 HONOREE
BestBus
See more reviews“I was grateful for the water bottles that were provided. Also, I’m glad that there was WiFi.”
Yeonjoo (Wanderu user)
#4 HONOREE
Barons Bus
See more reviews“The coach was pretty new and clean. Nice features like reclining seats, WiFi, and power outlet!”
Carmen (Wanderu user)
#5 HONOREE
ebus
See more reviews“The driver made the trip worthy and the WiFi connection is very good.”
Michelle (Wanderu user)
Best Safety Measures
#1 WINNER
The Canada Bus
Bus safety is absolutely essential to ensure the well-being of passengers on any journey. From well-maintained vehicles to highly trained drivers, there are several key factors that contribute to a safe and secure bus travel experience. This year, the Canada Bus came in first place for smart driving, protecting luggage, and ensuring passengers felt comfortable and secure.
See more reviews“The staff made sure that everyone was on board before moving after our first stop. He cared about the safety of the passengers.”
Abena (Wanderu user)
#2 HONOREE
#3 HONOREE
#4 HONOREE
Badger Bus
See more reviews“Driver was very good and stood out on the sidewalk keeping a close eye on the luggage.”
James (Wanderu user)
#5 HONOREE
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