4.0
We could not hear any of the announcements. We were never informed about the travel delay.
4.0
Pros: Fast, simple, convenient. Cons: Cleaner bathroom! Tips: Bring your own water bc the vending machines in the stations don’t always have water.
5.0
Pros: Quiet. Cons: Nothing. Tips: Arrive on time.
5.0
Pros: Red cap service. Cons: Na. Tips: Red cap servise (serching).
2.0
Pros: Meeting our Relations. Cons: The Time and information not very difficult to hear the announcement. Tips: Dont trust the train to get you to your destination on time.
5.0
Trains were on time, comfortable seats, plenty of overhead storage
5.0
Red cap service available before boarding time and conductor service excellent!
5.0
Pros: On time. Cons: In the email, there is no detailed information of the bus and had to walk 10 minutes back and forth to find the right window to ask the question and then go to the gate.
5.0
Cons: Ease to get to train and also the metro back. Tips: Purchase your tix way in advance or the price gets crazy high.
5.0
Pros: The train was on time. The train terminals were equally as well. Cons: The train tracks could have been listed earlier versus at the last minute. Tips: Be on time!
5.0
Pros: It was very comfortable, my only regret is better food choices. Overall it was a very enjoyable ride. Cons: More food choices. Tips: I would say if you’re traveling to NY by all means take the train it’s comfortable relax ride.
3.0
The professionalism in which conductors dealt with a passenger sitting in the quiet car taking loudly on his cell; after the initial warning from conductor concerning his cell phone conversation, the passenger resumed his cell phone conversation(loud). However, within minutes another conductor was standing in front of the abusive passenger, sat next to him & so very professionally dealt with the situation 🥹! Yes, Amtrak you need more conductors of this caliber 🙄
4.0
The wifi. It was very vulnerable, it was very slow and went off a lot through out the trip.
4.0
Pros: Conductor was professional & cordial; made announcements with firm & clear voice! Conductor was most helpful in assisting passengers exiting the train! Cons: Bathroom cleaning! Redcap service at departure station (NYC) has a habit of showing up when train is boarding and several passengers were very upset(angry)😳.