5.0
Pros: very friendly drivers. Cons: n/a. Tips: print your ticket.
4.0
Pros: The staff was so nice! The driver even lent me a charger. The people on the bus were also pretty pleasant. I took it in the morning and as a woman traveling alone I felt very safe. I do not know what the experience would be like at night but the day was a pretty nice ride. Definitely nicer than Greyhound buses. Cons: The communication between the driver and rider pre-pickup was not the best. Tips: I would tip travelers to keep their belongings close to them just to make sure.
4.0
Pros: Chargers available Not crowded. Cons: The bus between Holland and Chicago was delayed at first (almost 50mn) and I couldn’t find any information about it anywhere.. as I had a plane to catch later in Chicago I kind of panicked ! In the end we were only 20mn late so all fine.
5.0
I always enjoy my trip on Indian Trails. It's a very quiet ride.
4.0
Pros: Good service friendly driver happy with the trip. Cons: A different pick up point more often departures and arrivals. Tips: Good service!!
5.0
Pros: Our driver did a tremendous job as the sole employee when in transit, where he was required to interact with various costumers personal issues and confusions on top of driving the bus and being responsible for our safety. He showed immense patience and I think he deserves recognition. Cons: The kiosk personnel at the Chicago Harrison station showed little interest in being helpful. Tips: Always get a printed boarding pass and ticket your stowed items prior to boarding.