5.0
Frank is the best driver, so professional, kind and helpful. He is amazing!
4.0
Pros: The bus staff was friendly and helpful. The bus itself was very clean, the seats felt more spacious and cushy than usual, and there were also TVs installed above every other seat and cupholders and footrests for each seat. Additionally, the bus went straight from NYC to my destination (Ithaca) without making any stops, so it felt like we were on an express route, which was convenient for me. Cons: Unfortunately, the bus we were originally meant to take on this trip had issues, so we had to wait about an hour and a half to two hours for the relief bus to come meet us so we could transfer. This obviously delayed the trip, as I was originally supposed to get in around 10:30 but actually arrived around 1 p.m. However, this seems like an anomaly, as I use the bus somewhat frequently (about once a month to visit friends or family) and have not had any issues like this before.
5.0
Pros: I like that is wasn't too crowded. Cons: Please add sanitizing wipes in the bathroom and maybe a mirror. Tips: Pack light.
5.0
Pros: Very comfortable journey and taken through the scenic beauty. Cons: Sign board at the bus stop in New York could be made more visible. Tips: If you want a short and comfortable travel to Ithaca, this is the best.
5.0
Pros: The driver was very friendly. Cons: Sometimes the bus rides are too cold but this time the AC was a bit low in the beginning but then turned up. Tips: Bring a neck pillow.
5.0
Great stop at the nys tourist welcome center The guy directing buses at 31st was great.
5.0
Pros: Bus and signage all accurate, was parked where it said it would be , left on time, no delays, not crowded, was a fast and super pleasant bus trip!!!! Thank You!!!! Cons: Maybe some light snacks? Driver could introduce himself? Tips: Highly recommend!!!!
4.0
Pros: The price. Cons: Timeliness and the accurate location of trailway buses at port authority. Tips: Trailway buses are at port authority. Inside, not outside. And 2 levels down.
4.0
The ticket did not indicate the gate number. I had to ask the station staff. I was afraid that I might not find the gate and because of this I would be late for the bus
5.0
Pros: Bus came in time. Cons: Wi fi did not work. Tips: I ‘d rather advise Flix bus.
5.0
Pros: Me gusto, que aunqu habia maltiempo, estuvo nevando me senti segura. Cons: Podrian algunos de los viajeros, cuando hablen por telefono, mantengan sus conversaciones en un bajo volumen de voz. No hablar en voz muy alta. Tips: Que hablen en tono de voz bajo, en especial cuando hablan por telefono.
4.0
Pros: I booked this at the last minute (90 minutes prior) when anoher busline projected a two hour delay after we waited 25 minutes past the departure time with no information, and then an update arrived which cast doubt on the trip. We also had a tight connect at Binghamton, NY for Ithaca, NY, where no real transfer time was scheduled, and the driver took great pains to make sure the connectung bus did not depart without us. Cons: Upgrade the bus's interior. Tips: The trip was safe and reliable. This is one of the main buslines; the newby lines are a bit more risky.
5.0
Pros: My trip was nice fast and comfortable. Cons: I do not think you need any improvement. Tips: N/A.
5.0
Pros: smooth, safe travel. Cons: bathroom air freshener. Tips: may be a pillow.