5.0
Pros: Personnel. Cons: Good question! I don't know if you could do better in the personnel department. Tips: Maybe only this one thing luggage should be put in the cabinets design for it and if it doesn't fit in the bus it should be put in the luggage department instead of taking up two seats for only one person because not everyone has the ability to stay cool calm and collect. Hardly ability to take into consideration that people might have had a bad experience with delays and personnel for what reasons would be not been prepared for pre-trip for any reason and causing other problems and delays for everyone else. I didn't use Wi-Fi and the bus did have a sign for the passengers so I really don't know if Wi-Fi was working or not but I assume it was.