2023 PASSENGERS' CHOICE AWARDS
Best by Feature
All passengers are unique and so are their travel priorities. Some won’t budge on punctuality, while others care more about having WiFi during the trip or paying the lowest possible price. We’ve combed through passengers’ reviews on the top features to help you find the carriers that excel in whichever category matters the most to you.
Most Helpful Crew
#1 WINNER
Montreal-based Tour Express knows the importance of customer service. From helping out passengers headed to the airport to carefully navigating frosty roads, Tour Express staff truly go the extra mile to be welcoming and helpful.
“Everything was on time and a professional and friendly driver.”
Kseniia (Wanderu user)
#2 HONOREE
#3 HONOREE
“I enjoyed how friendly and understanding my driver was.”
Sarah (Wanderu user)
#4 HONOREE
“Our driver was spectacular! Excellent driver and positive, outgoing personality.”
Sharon (Wanderu user)
#5 HONOREE
Most Comfortable Seats
#1 WINNER
Even the shortest trips can be unbearable with cramped seats and little legroom (we’re looking at you, airlines). Luckily, C&J Bus Lines takes the matter to heart by providing extra legroom and outlets at every seat. It’s never been so easy to sit back and relax.
“The bus is pretty comfy, every person had plenty of space to move and be comfortable.”
Luisa (Wanderu user)
#2 HONOREE
“Excellent and comfortable. I totally recommend them.”
Juan (Wanderu user)
#3 HONOREE
“Very luxurious, unexpectedly comfortable. Leather seats!!!”
Jack (Wanderu user)
#4 HONOREE
#5 HONOREE - TIE
“It was perfect, so comfortable that I fell asleep for an hour. Just perfect.”
Jonathan (Wanderu user)
#5 HONOREE - TIE
Best Value Service
#1 WINNER
We wanted to know what travelers thought about the overall value of the service they received, relative to the amount of money they spent. The top honors in this category went to none other than Badger Bus. This carrier’s reliable service across Wisconsin and Minnesota balances low prices with high quality for the best of both worlds.
“The driver was funny, kind, and helpful. I’m very grateful for the trip saving me a lot of money.”
Stephanie (Wanderu user)
#2 HONOREE
“On time, courteous driver, great deal on price. No hassle!”
Laura (Wanderu user)
#3 HONOREE
#4 HONOREE
“Good to save money in this period of inflation.”
Brandon (Wanderu user)
#5 HONOREE
“It is probably the best deal you can get for the money.”
Jeffrey (Wanderu user)
Best On-Time Performance
#1 WINNER
Every ground travel carrier strives to provide punctual service, and passengers’ ratings show which company was on-time the most often: Boston Express. Despite servicing busy travel hubs like Boston South Station and Boston’s Logan airport, Boston Express manages to stay punctual on over 200 trips per day.
“Quick and efficient!”
Charles (Wanderu user)
#2 HONOREE
“Had no issues, was a good price, was comfortable and got there on time.”
Rahmatullah (Wanderu user)
#3 HONOREE
“The bus was on time from pickup to drop off locations. Best bus experience I’ve ever had.”
Chester (Wanderu user)
#4 HONOREE - TIED
“The bus was on time and there were plenty of available seats.”
Sophie (Wanderu user)
#4 HONOREE - TIED
#5 HONOREE
“Concord runs like a European train: efficient and on time.”
John (Wanderu user)
Best Quality Vehicles
#1 WINNER
Concord Coach Lines goes above and beyond to maintain its buses to the highest standard of cleanliness, impressing countless passengers along the way. It’s no surprise that the carrier’s commitment to quality has earned it the #1 ranking for Best Quality Vehicles.
“Friendly driver, very comfortable bus. Don’t hesitate to take this bus line, I was very pleased.”
Ruth (Wanderu user)
#2 HONOREE
#3 HONOREE
“I liked how the seats were pretty good to have a bit of distance between the passengers and it was very peaceful as it was quiet.”
Yesica (Wanderu user)
#4 HONOREE
#5 HONOREE
Best WiFi
#1 WINNER
WiFi is no longer a mere luxury, but a must-have amenity for any extended journey. Enter: Canada’s Red Arrow. With reliable and easily-accessible internet and free movie streaming, it’s no wonder Red Arrow has taken home the gold medal.
“I was able to work on the WiFi and relax letting someone else drive.”
Joseph (Wanderu user)
#2 HONOREE
“Good WiFi and comfortable, not too crowded, fair price.”
Michelle (Wanderu user)
#3 HONOREE
“I was grateful for the water bottles that were provided. Also, I’m glad that there was WiFi.”
Yeonjoo (Wanderu user)
#4 HONOREE
“The coach was pretty new and clean. Nice features like reclining seats, WiFi, and power outlet!”
Carmen (Wanderu user)
#5 HONOREE
“The driver made the trip worthy and the WiFi connection is very good.”
Michelle (Wanderu user)
Best Safety Measures
#1 WINNER
Bus safety is absolutely essential to ensure the well-being of passengers on any journey. From well-maintained vehicles to highly trained drivers, there are several key factors that contribute to a safe and secure bus travel experience. This year, the Canada Bus came in first place for smart driving, protecting luggage, and ensuring passengers felt comfortable and secure.
“The staff made sure that everyone was on board before moving after our first stop. He cared about the safety of the passengers.”
Abena (Wanderu user)
#2 HONOREE
#3 HONOREE
#4 HONOREE
“Driver was very good and stood out on the sidewalk keeping a close eye on the luggage.”
James (Wanderu user)
#5 HONOREE
PCAs Home
Learn about the awards and how the winners are selected.
Best of the Best
The overall best bus & train carriers in the U.S. and Canada
Best by Passenger Type
The favorite travel providers for different kinds of travelers
Best by Region
The top bus & train carriers in each region of the U.S.
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