5.0
Pros: Fast and quiet. Cons: Nothing, everything was great.
2.0
Cons: The driver was not going to let me on without buying my 3 year old grandson a ticket which I've never had to do the many times traveling back and forth. She made me pay for an adult ticket for him and said there's a half priced ticket for children. When I told her there wasn't and I've never seen one and that I've never had to pay for him, she said I couldn't be telling the truth. I paid because I had no choice or she would not have let us on. Tips: Know the ins and outs of Amtrack guidelines and your rights as a consumer.
4.0
Cons: This particular trip only allowed luggage space in the smallest luggage area under bus for all passengers. I wasn't too happy with having to stack my belongings on top of others and others on top of mine. Tips: Bring earbuds if you don't like noisy and rude passengers.
5.0
Pros: Swift driver n patient. Cons: Increase driver’s pay to keep her. Tips: Increase driver’s pay to keep her.
5.0
Nice quiet bus calm ride no problems at all
4.0
Pros: It was first time on Amtrak. Cons: Food car service slow but priced reasonably. Tips: If you have a small back pack it can go on upper deck with you. I was not told this, then mine was blocked in by larger bags.
5.0
Pros: Spacious bus arriving on time. Cons: Keep up with the good work. Tips: Good company to book from.
5.0
Pros: I don’t believe the pandemic was an issue with Amtrak or the bus company, because I saw no warning or reminder signs, nor any announcements. Cons: The signage for travelers transitioning from train to bus. After getting off the train in Fullerton, Ca. I was confused as to where to find the bus that would take me to Palm Springs. In Palm Springs, my drop off and next date return trip bus spot was a small enclosure with a small sign saying bus stop. I had questions but no one to answer them, and no one to reassure me that I was in the right place. Once I knew I was where I needed to be, the trip went very well. Tips: Verify everything in advance.
3.0
Pros: Good value... problem with punctuality...set on schedule needs a lot of work. Cons: Work on timing.
4.0
Pros: The ease of access. Cons: Need to be more ADA ( American Disability Act). As a Deaf individual I felt left out of important Information at points of departure or arrival. Tips: It’s nice to use just be cautious when approached by someone claiming to be an employee.
5.0
Pros: On time and efficient. Cons: The bus/route number wasn't on the bus. I had to ask others if I had the right bus. Not much leg room, if the seat next to me was occupied, I would have been quite cramped. Tips: When booking Amtrack, don't expect a train.